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January 15, 2018

Facebook News Feed Changes in 2018

Let's talk about Facebook's News Feed Changes in 2018 and how they can affect your business!

On January 11th, Facebook founder Mark Zuckerberg took to his own Timeline with a long-winded message about changes to the platform in 2018. This change would bring about a $3.3 billion loss to Zuckerberg’s personal net worth as a result of stock price decreases according to a Forbes calculation.

“One of our big focus areas for 2018 is making sure the time we all spend on Facebook is time well spent” began the 33-year-old CEO. Zuck’s entire diatribe vaguely depicting the changes coming to Facebook can be read here on his Facebook Timeline. However, you’ll have a tough time Google-ing “Facebook” without coming across hundreds of posts screaming bloody murder about the changes coming to the world’s largest social media platform. At over 2 billion active users (yes, with a B), Facebook’s News Feed change will impact over a 4th of the world’s population (source: Satista)

facebook's news feed changes in 2018

Here’s what you need to know about the new Facebook News Feed Changes

Zuckerberg and the Facebook executive team rarely ever divulge exactly what will happen with new algorithm changes to Facebook or Instagram, so there’s only so much we know for sure at the moment. Only time will tell us for certain.

In Mark Zuckerberg’s personal Facebook post, he mentions that:

“Research shows that strengthening our relationships improves our well-being and happiness.”

Fair enough. Not too much to argue here…

“But recently we’ve gotten feedback from our community that public content — posts from businesses, brands and media — is crowding out the personal moments that lead us to connect more with each other.”

So, here’s where things can get a bit subjective. I’m not sure if “feedback from [the] community” means a couple users in a focus group or a statistically significant portion of the user base and I’m certain the Facebook top brass won’t tell us.

facebook algorithm

Facebook for Everyday Users

Zuckerberg continues with: “We started making changes in this direction last year, but it will take months for this new focus to make its way through all our products. The first changes you’ll see will be in News Feed, where you can expect to see more from your friends, family and groups.”

Right. So, the general idea here seems to be that Facebook wants you to see more of what IT thinks you want to see: your friends and family. Now I don’t know about you, but I’m very active on Facebook and sometimes the last thing you want to see on your feed is the kid from your high school still trying to become a rapper.

Facebook is not just a social network.

It’s a way to absorb and convey all types of information, whether it’s current events, posts from pages you like, or even memes and humorous content. Some users genuinely get their news from Facebook. They shouldn’t, but they do. You can read all about Facebook’s issue with “fake news” here, but that’s for another post.

Others log on to Facebook to get the latest from a page they follower, or perhaps a brand they really engage with. Some users blatantly don’t give a damn about what their “friends” are up to and just aimlessly scroll the newsfeed to find some interesting viral videos to consume.

To get to the point, not everyone on Facebook is concerned with engaging with their friends and family. Personally, If I wanted to engage with a friend or relative, I’d shoot them a text or give them a call. Contrary to Facebook’s belief, my relationship with a person is not indicative by how many times I comment on a photo of their sushi or cute picture of their dog.

Remember when Facebook and Instagram changed the News Feed to sort from chronologically to what it thought you wanted to see? Users, influencers, and brands were livid at the thought of having their hard work be pushed down the feed and engagement drops across the board.

Moving on, the Facebook CEO addresses the direct change in the News Feed: “As we roll this out, you’ll see less public content like posts from businesses, brands, and media. And the public content you see more will be held to the same standard — it should encourage meaningful interactions between people.”

Ah, there it is. Fewer posts from businesses, brands, and media. But, Mr. Zuckerberg, what if some of us actually enjoy these often informative and engaging content? Are we still forced to see the statuses and updates of the people on our Friend’s List?

No offense, Johnny, but I couldn’t care less about your trip to Arkansas. Show me the content from pages I liked myself so I can see the content that I customize my News Feed to project. The News Feed is the first thing a user sees when he/she logs into Facebook and perhaps the place where they spend the most time browsing.

What happens when you change something that wasn’t broken and replace it with “curated” content that doesn’t stick? Your daily active users will drop like flies.

facebook news feed

What Happens to Facebook Ads?

However, perhaps the absolute biggest change here are the fewer posts from public profiles like businesses, brands, and media. Less exposure in the News Feed means a direct (and probably substantial) drop in engagement for these companies.

Boo hoo, right? The big bad corporations might have a few less likes on their organic media. But it’s not just that. Aside from the fact that there are users who genuinely enjoy and engage with the content put out by these pages, this change shows us a bit more as to why Facebook could be making this change.

We’ve seen this before with the Instagram Feed. Moving to a “curated” Feed pushed brand content down. To make up for lost engagement, these companies had (and still have to) resort to paid ads, which makes Facebook money.

I believe we’re seeing a similar change to the primary Facebook platform itself. Facebook Advertising keeps the social media free to every day users. It only makes sense for the company’s executives to push for changes that generate more boosted posts, more targeted ads, and more general ad spend.

But wait! John Hegeman, A Facebook Vice President said in an interview that advertising on the social network would be unaffected by the changes. Are you so sure about that, Mr. Hegeman? I can’t imagine how filtering out organic brand posts won’t impact advertising on Facebook, but only time will tell!

What do you think? Agree? Disagree? Give me the honest truth because I would love to hear your thoughts on this change. Let’s start a dialogue. Leave a comment below or fill out this form and we get go over these changes in more detail, and maybe even feature you on our next blog.

By Mac
September 11, 2017

Introducing Facebook Chat Bots

Learn about Facebook Chat Bots and How to use them as a Small Business Owner!

A well oiled digital marketing campaign can do a lot for a small local business. Once you have a content plan, paid search strategy and organic SEO plan in place, your leads will start rolling in. From mobile car detailers to dental clinics – your business can explode overnight with differing levels of inbound interest that you may not even be able to handle. This is where Facebook chat comes in to play.

Getting engagement and leads through the door is definitely one step, but making sure you can properly handle and close the leads coming in from every channel is another challenge.

One of the easiest ways to track and improve the handling of inbound is call tracking, which we can implement on any campaign for you. Knowing exactly when the phone is ringing, from what source, and how your staff handled it via a recording is a an amazing level of transparency to have for your marketing efforts and business in general.

However, you need to monitor and capitalize on ALL possible inbound channels, including inquiries your Facebook page.

Introducing Facebook Chat Bots

Facebook has now opened up their Messenger chat API to developers – meaning you can now get a custom bot programmed to deal with common customer inquiries.

The simplest and easiest way to implement a chatbot would be to use a service like chatfuel.com which simplifies all the nerdy stuff and allows you to construct a bot that can handle and convert the most common requests based on user input and make sure they have the best chance possible at converting.

Realistically, if you are pushing customers through Facebook ads or content marketing your page needs to be handle any possible queries and convert them to sales ASAP.

Furthermore if you’re doing any type of retargeting (which you definitely should be), losing out on sales through the Message feature on your page is an easy thing to fix with Facebook chat bots.

facebook chat bots

Real-Life Examples? Let’s Take A Look

Using a friend’s business as an example, let’s see how Facebook chatbots can be used to squeeze out a few more easy sales on a weekly basis.

TEKU Inc is an on-site, on-demand solution for broken iPhone, iPad, and even Android devices. You break your phone, need it fixed ASAP, their technicians come out to you, fix your screen or battery and you’re good to go.

With that said, they get tons of inquiries through every possible channel, which is understandable. No one plans on breaking their phone and frantic phone calls or messages on every channel need to be followed up on or directed somewhere where they have the best chance possible of converting.

The Facebook Page app for iPhone is good, but most inquiries from the page are repair related, which can be directed to the site automatically.

TEKU has a pretty good site that makes it easy for customers to book their repair…most repairs are booked online without any need for a customer service rep. So the goal would be to capture the user on Facebook and send them back to the site which is mobile-friendly, easy to navigate and book from, and loads fast.

September 11, 2017

8 Ways to Incorporate a Video Marketing Strategy in 2017

Learn 8 Ways to Incorporate a Video Marketing Strategy to Grow Your Business Online!

By now, I’m sure you’ve heard the phrase “Content is King” in reference to the importance of creating, producing, and sharing video content, which serves as a launching pad to acquiring new business. Let’s talk about how to incorporate a video marketing strategy into your small business with this Momentum Marketing Blog.

Sitting at the throne of content is video. It is expected that by the end of this calendar year, 2017, online video will account for 74% of all website traffic (Hubspot). With all of the marketing avenues and tools at your disposal, how are you supposed to know what will work best for your specific business and industry?

Take a few minutes to read through the 8 of the best ways to incorporate video into your marketing outreach for the rest of this year, and gain the momentum you need to have the leg up on your competition heading into 2018.

video marketing strategy

Facebook Advertising

With over 500 million people watching Facebook videos every day, you are neglecting an exponentially growing audience if you are still only creating traditional text and image-based ads. Facebook gives you the ability to get video views at a very minimal cost, meaning you’ll have more money to spend in other marketing avenues.

Facebook video ads work well for both conversion and branding-based campaigns. The most recent example I can give is, in the month of July, we ran a video campaign that was targeted to Page Likes. We were able to acquire just shy of 400 page likes with a $99 spend. That comes out to $0.25 per Page Like – real humans interacting with your business page who would like to learn more about what you do and stay updated with everything going on in your business.

Facebook video ads work exceptionally well for those of you in a service-based industry. Imagine owning a local restaurant, and you want to drive more customers in the door this fall. Create a short, 30-60 second video that eloquently visualizes some seasonal specials as well as classic favorites, and make the call-to-action something that entices people to come by – maybe a free pumpkin drink if you say you came from Facebook or 15% off your order in between the times of 4-6pm Monday-Thursday. You can also add in quick, 5-second clips of customers describing their pleasurable experience and them saying they can’t wait to come back.

Something to also keep in mind is that 85% of Facebook videos are watched without sound. Whether you are at the office, at home trying not to wake up your baby, or quickly scrolling through your feed, believe it or not, sound can be an inconvenience. Crazy, right? Luckily for you, Facebook will automatically add subtitles to your video, meaning you don’t have to spend any time or money hiring a professional to do so.

The power of video on Facebook doesn’t stop with ads. Going “Live” on social media is becoming more popular than ever. Don’t think just because you don’t have a 10,000+ audience you shouldn’t strive to engage the audience you do have. Even if you have 5 people join your Facebook Live, you can encourage those 5 people to share your post, which is then seen by their Facebook audience, which can then get organically shared again and again. Not to say this will happen every time, but consistency is key, especially if you are a small business who is new to the whole social media/video content creation game.

facebook video ads

Email Marketing

Email marketing is still a very powerful tool when used strategically. Building an email list full of past and potential customers is one of the most important things you can do as a business owner. Incorporating video into your emails is perfect for blog posts and linking out to content on another platform such as YouTube or Facebook.

What we like to do is whenever we push out a video blog through email (Mailchimp), we write a one-paragraph excerpt touching on the key points of the video, then creating a thumbnail image for the video which is linked to full version of the video.

This approach will give your email list just enough curiosity to want to click out to watch the video and see what you have to say. The reason why this is effective is because the people who have purchased from you in the past, or have opted-in to receive your newsletters in some capacity, are mostly warm to hot leads, meaning they are genuinely interested in your product or service and will be more inclined than anyone else to care about what you are saying and ultimately purchase from you again in the future.

YouTube

If anyone ever tells you they haven’t watched at least one YouTube video in their life, they are lying. A lot of people are surprised to find out that YouTube is the second biggest search engine behind Google. You can find video tutorials, reviews, commentary, how-to’s, and just about anything you need help with on this video behemoth.

Every video that you produce for your business from this moment forward should be posted to YouTube, and yes, SEO’d the proper way. You never know who will be searching for something, even if it’s the most niche, uncommon topic imaginable.

In addition to attracting more eyes to your content, uploading your videos to YouTube has some administrative advantages. YouTube is essentially a free, online video storage system. If you don’t want to keep all of your videos on your computer or external hard drives, simply upload them to YouTube and they will be accessible to you 24/7 (internet-access required).

Uploading videos to your website causes major page-speed issues, which is a monumental SEO disaster. Similar to large image files which can be compressed, videos can be toned down as well, although most times at the expense of quality. This is why if you have any video over 45-60 seconds, it’s better to upload and embed your video via YouTube so that it is hosted on their servers, and not yours.

Finally, any video uploaded to YouTube is eligible to be an ad. Pre-roll video ads appear before other videos on YouTube. Other video ads appear beside playing videos and in search results. Best of all, you can highly target your ads and you only pay when someone engages with your ad (meaning, if someone skips before the 30 seconds are over, you don’t pay anything). Using YouTube is a great video marketing strategy when trying to reach a lot more people organically who are searching online.

Instagram

Many people think of Instagram is a place only for sharing, liking, and commenting on photos (and the occasional DM, of course). What they don’t realize is that you can advertise videos in stream, post videos to your story, and even go live (similar to Facebook).

What makes video effective on Instagram is the length, flexibility, user engagement, and exclusivity. Attention spans are shorter than ever, meaning being constricted to keeping your videos short will help guide you to create videos that get straight to the point. Since the videos are so short, you are able to repurpose them for just about any other marketing platform or use. Users will engage, like and comment, on things they find interesting. Create a short clip of puppies running in a field, or beachgoers drinking a cold beverage on a hot summer day, and people will connect with your message and engage accordingly. Videos are exclusive, or unique, in the sense that Instagram is still largely image-reliant, meaning videos will stick out on this social media platform more than others.

You can also link your Facebook Ad videos to Instagram if you desire, giving you a wider reach and increased engagement.

Snapchat

Snapchat is not just for friends and family. Many online influencers and brands are taking to Snapchat to both advertise and promote themselves. Snapchat video ads are popping up more than ever before (luckily for users, at this time, most can be skipped). Even though Snapchat doesn’t require you to watch most of these ads, there are plenty of companies that are making very unique and intriguing “commercials” that are often just as entertaining as some of the stories you are watching. Snapchat news does a great job at “clickbaiting”, meaning they often over-exaggerate titles to get you to view the content. Whether you agree with this method or not, at the end of the day, it results into more viewers, which means more people potentially watching your advertisement.

Social influencers such as Gary Vaynerchuk and Tai Lopez do an exceptional job at documenting their daily lives and keep you coming back for more by showcasing all of the rewards that can be achieved as entrepreneurs. These are obviously extreme examples of two universally recognized names, but you can apply the same tactics to your own brand.

Whether you are a local digital marketing agency, a gym owner, restaurateur, or real estate investor, if you have a cool story that inspires people and are able to expand upon that and offer value on a daily basis, people will start noticing and more and more people will watch your stories each and every day.

The one downside at the moment is unlike Instagram and Twitter, there is no functionality to switch between Snapchat accounts, meaning you’ll have to keep your crazy partying snaps to a minimum if you want to build a reputable and respected Snap profile for yourself or your business. A lot of agencies are now mixing in a Snapchat video marketing strategy to market bigger brands.

Google Remarketing

Google Adwords Retargeting and Dynamic Remarketing yield some of the best ROI results. Instead of following people around with generic products or services from a website they’ve shown interest in, or specific products they’ve looked at but abandoned before checkout, you can hit someone on the next YouTube video they watch.

As I mentioned earlier, someone watches a YouTube video to do exactly that, watch it. There’s a really good chance you’ll have someone’s full attention (or, as close to it as possible) by remarketing inside of a YouTube video. They will either have to click out of the ad or keep it there until it goes away on its own, meaning even if they don’t actually click out to your website, you are keeping your product or service at the top of their mind, and they will be much more likely to go back and purchase at a later date.

Virtual Reality / Google 360 Virtual Tours

What if your customers could explore your retail space, restaurant, or property listing before ever visiting in person? 360 Video is the next sleeping giant in the worlds of tech and online marketing, and if you aren’t aware of this rapidly growing trend, you are already behind.

360 Virtual Tours offer an all-encompassing user experience for potential customers. They are a series of high quality images that are stitched together to create 360 panoramas. The multiple panoramas are then connected together to allow the potential customer to virtually ‘walk through’ your store, without ever leaving the comfort of their own home. Once completed, the Tour is uploaded to your Google My Business page and can be embedded on your website.

The value of uploading this tour to your Google My Business page is multi-faceted. First off, your competitors most likely aren’t taking advantage of this technology, and if they are, they definitely aren’t using it to its full potential. Secondly, customers will inherently be curious about virtually exploring a location that relates to their search, and it’s up to you to make sure they like what they see. Lastly, embedding this tour on your website and then driving traffic to your location page will help facilitate more phone calls, form submissions, and in-store visits.

360 virtual tours

Cross-Platform Strategizing

It’s crucial to create content that is relevant to the specific social platform you are using. Each channel has its own criteria for best practices. For example, what works on YouTube won’t necessarily be optimal for Instagram.

Let’s say you recorded a live webinar and want to push that out through all your social channels. What’s a good way to accomplish this?

  • Upload the full-length webinar on Youtube. Send email newsletter that links to YouTube.
  • Assemble the key points into short clips for Facebook. Share one clip each day the following week.
  • Share the best moments from the Webinar in short, 10-15 second videos on Instagram.
  • Don’t forget to link to the main youtube video in the Instagram and Facebook shares!

Don’t just post to post. Always have some meaning behind what you are saying. Your customers aren’t dumb; they can usually tell if you are posting just for the hell of it. Be passionate about your industry, and make sure to always encourage people to like, comment, and subscribe for more videos.

Whether you like it or not, videos are becoming (and in many cases, has already become) the most popular way people consume information. If you only producing written content and white papers, you are far behind the times and missing out on an ocean of potential customers.

Of course, video shooting and editing isn’t something you can wake up one morning and know how to do, or even where to get started. Speaking of videos, there is endless video content out there to help you get started, but if you want to save your time, your most valuable asset, you can always reach out to our content creation team here at Momentum to learn more about how we can set you up for long-term digital growth and success!

Thanks for reading our Video Marketing Strategy blog written in 2017 that still applied to 2020 and beyond. We appreciate any feedback and comments below!

By Kris
September 8, 2017

What Facebook Has Become

Want to learn about the state of Facebook and how you can use it to network your business? If so, continue reading for the answers!

Except for the occasional business article, pop-culture blunder, or Donald Trump’s mockery, Facebook has succumbed to nothing but irrelevant-shared ‘viral’ content from people I had no idea I was friends with. This blog is going to cover ‘What Facebook Has Become’ from the good and the bad.

As much as we like to think we’re extremely busy and have no time for anything (or anyone), it’s funny how we still catch ourselves watching a video of cats being startled by cucumbers or a young kid pranking his mom (don’t pretend you’ve seen neither).

Continue reading

By Mac
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“My name is Mac and I used to work for Google. Now I help small businesses grow online and rank higher on Google”