January 29, 2020

Digital Marketing Trends for 2020

If you’re a small business owner or a digital marketer then I suggest reading this blog to learn about 12 digital marketing trends for 2020 that could help you and your business!

Watch this vlog on YouTube – Digital Marketing Trends for 2020

If you don’t feel like reading —- Here is a list of the top 12 Digital Marketing Trends for 2020.

  1. 1. Integrated Digital Marketing
  2. 2. Simplicity
  3. 3. Local SEO
  4. 4. Facebook Chat
  5. 5. Content Optimization
  6. 6. YouTube
  7. 7. TikTok
  8. 8. Education
  9. 9. Voice Search
  10. 10. AI Marketing 
  11. 11. Virtual Technology
  12. 12. Automation

595,000 ….

That’s how many small businesses will fail this year.

– Fundera

According to Fundera, roughly 113,000 (19%) will fail due to getting beat or out-marketed by competition, and another 83,000 (14%) will fail due to poor marketing.

This could never happen to you right? Right now things might be “good”? Well, that’s easy when the S&P 500 has tripled in the last decade. The economy is fantastic right now; arguably better than it’s ever been!

But what happens when it’s not ….

This year you’ll see increased competition in many industries and verticals, especially those with lower barriers to entry (such as marketing agencies 🤦‍♂️). You should anticipate increasing difficulty standing out, especially online, this year and for years to come. That’s why I suggest reading this blog to learn more about branding and 12 digital marketing trends for 2020. Time to become the go-to source online for all your customer needs so as to avoid becoming another sad failure statistic when the economy dips!

Here’s to 2020.

Change for internet use

Another year? NO. Another decade. This, my friends, will be the year of vision and strategy. 95% of your need to STOP doing the old routines you think were working, and start focusing towards what really matters — the internet.

Answer these questions for me (in your head or the comments below if you want).

  • How many hours per day are you on your phone, computer or tablet?
  • Do you think internet consumption will increase or decrease this decade?
  • Do you think more people will use their phones for research & buying decisions?
  • How many followers do you have online?
  • How much content are you producing online?
  • Are you happy and impressed with your current online presence and reputation?

Now let me answer these for you (and myself)….

  • How many hours per day are you on your phone, computer or tablet?
    • A lot. At least 12 per day.
  • Do you think internet consumption will increase or decrease this decade?
    • Yes. 100%
  • Do you think more people will use their phones for research & buying decisions?
    • Absolutely.
  • How many followers do you have online?
    • Not enough. Maybe a few thousand.
  • How much content are you producing online?
    • Not enough. 2-3 per week.
  • Are you happy and impressed with your current online presence and reputation?
    • No. It can always be better.

Okay. If I’m not happy with my answers, then you probably shouldn’t be happy with yours either.

Digital advertising spend is supposed to reach $435+ Billion in 2020. That’s absurd. The majority of those dollars are starting to shift into the following ad platforms and strategies. 

Mobile Advertising

Predicted that mobile advertising will account for 30.5% of global ad spend in 2020, up from 19.2% in 2017 (Zenith’s Advertising Expenditure Forecasts)

Social Advertising 

Facebook (and Instagram) ad revenue expectations alone are supposed to surpass $36 Billion in 2020 says Ignite Media.

Video Advertising

Advertisers are expected to spend $77 billion on video advertising this year, not including social media platforms (Gartner) with 

Youtube alone, net advertising revenues in the United States are projected to reach 5.47 billion U.S. dollars, up from 3.88 billion U.S. dollars in 2017. 

Social networks by ad revenue in 2020

Listen, I’m NOT SUGGESTING that you advertise online more. What I am suggesting is that you understand these trends because a lot of big brands and agencies are moving their ad dollars here because they understand how much more people will be on their phones watching videos and browsing social media, instead of watching TV, reading magazines, or listening to the radio.

So, the real question is, what’s next, and how can your business stay ahead of the trends while building your brand online?

Here are my 12 tips, recommendations and digital marketing trends for 2020.

1. Integrated Digital Marketing in 2020

What does this even mean? Good question. Nothing a Google search can’t explain.

I refer to integrated digital marketing as having all your online marketing be cohesive and actively communicating and working together. This would be so that you can have one account or dashboard that explains what you’re currently marketing online, and how well it’s working (or not working).

A prime example of this would be using something like Hubspot. Albeit, I’m not a huge fan of Hubspot because its overpriced and not as user friendly as others. However it is robust, has many integrations, and can achieve 95% of the needs of marketers. They also have good support for teaching, sales, and customer service.

The goal here is to minimize the need to piece together various different software and applications to satisfy your digital marketing needs. It’s annoying and overly complicated to try remembering and logging into various accounts when instead you could have all of this under one dashboard and log in.

  • Website Analytics
    • Google Analytics
  • Social Media Statistics
    • Facebook, Instagram, Twitter, YouTube
  • Advertising Reports
    • Google Ads, Facebook Ads. 

Hubspot provides much more than this, but in terms of integrated digital marketing, I’m referring to a one-stop shop for all things online marketing.

Hubspot dashboard for marketing

Do keep in mind, Hubspot is NOT my recommendation, or the only game in town. I am simply including them here since they are the most well known and most commonly used. Other recommendations include, Sharpspring, Infusionsoft, & ActiveCampaign.

If you’re looking to simplify your life, business, and marketing, then look into an integrated digital marketing solution. 

2. Simplicity in Marketing in 2020

Yes, this counts as a trend. Less is more. Haven’t you heard? 

Have you ever been to a really busy website with pop-ups, chat features, opt-ins, and all sorts of nonsense? What about receiving constant emails that are too complicated with all sorts of specials and designs?

What happened to provide one simple message or solution to a common need or problem that gets people excited, interested, and involved with your brand? Try starting with a message that caters to the most common pain point or problem that got people to your website, social media, or email campaign to begin with. 

2020 and you probably get hundreds of bs marketing emails, constant notifications from social media, and constant ads everywhere you look online. It’s too busy.

 Personally, I’m over it. I’m hoping you are too. So, don’t become a spammy digital solicitor in 2020. 

Provide simple elegant designs and 1-2 messages at most. Stop confusing your customers. Get them in the door with 1 offering, then gradually upsell them other custom solutions based on their needs. 

Clickfunnels is great at keeping it simple with their marketing and sales. The marketers and affiliates hit you with various ads but one common message, leading you to a landing page with one message and one action, followed by a series of emails and remarketing ads with one common goal and solution. 

KISS = Keep It Simple Stupid.

It’s true. We’re busy. You’re busy. The busier you make your marketing, the more time you invest, and the less you’ll get in return.

So whenever you are designing a page keep these things in mind …

  1. Design 
    1. Keep it sleek and simple. Don’t overcomplicate it and use too many colors, images or options.
  2. Speed
    1. Make the website and design quick to load and consume.
    2. Keep your website less than 2 seconds load, especially on mobile
  3. Information
    1. Don’t confuse your customers with too many messages or calls to action. Use 1-2 at most.
Keep your information simple

3. Local SEO in 2020

Okay. I could talk about this topic for hours. But I’ll Keep it Simple Stupid.

Google is prioritizing local search to compete with Yelp, Facebook and others. Whatever Google prioritizes, you should prioritize. 

Here are 5 local SEO statics that stand out to me.

  • 46% of all Google searches are looking for local information. (Source: GoGulf)
  • 72% of consumers that did a local search visited a store within five miles. (Source: HubSpot Marketing Statistics)
  • 97% of people learn more about a local company online than anywhere else. (Source: SEO Tribunal)
  • 88% of searches  for local businesses on a mobile device either call or visit the business within 24 hours. (Source: Nectafy)
  • “Near me” or “close by” type searches grew by more than 900% over two years. (Source: Chat Meter)

Here are some other key changes Google has made to Google My Business that stand out to me, which lead me to believe Google is focusing more than ever on Local Search.

  1. They released Google Posts not too long ago. These allow businesses to post deals, offers, discounts, content, and more to GMB. They are also making these posts more prominent in the rich snippets and local branded search results.
  2. Google My Business is more commonly downloaded and used than in years before. The application for smartphones makes it incredibly easy to use Google Posts and to post pictures and videos as well. The notifications from GMB are constantly being pushed.
  3. The GMB launch of Google Messages is similar to Yelp inbox where you can communicate with customers, answer questions, and get GMB followers.
  4. Google recently acquired CallJoy, which is an integrated app call answering and automation service.
  5. Google has drastically enhanced the knowledge panel for branding searches which takes up a lot of space, leading to a massive UI overhaul to make the local results more ‘social’. 

4. Facebook Chat Bot Automation in 2020

Marketing guru and Wordstream founder, Larry Kim (whom I’ve met a few times at conferences), sold Wordstream for $150 in 2018 to Gannet. Why? Well, partly because it was getting too big and he was over it, but also because he saw a new opportunity growing with Facebook chatbots and automation.

This isn’t a new thing, or a trend, or a fad. People use Facebook Chat bots because they work.

According to Larry’s new company, Mobile Monkey, Facebook Messenger marketing has 10-80 times better engagement than email. Email has 5-10% open rates and a 1% clickthrough rate, where Facebook chat has around 80% open rates. It’s like texting or direct messaging someone. It’s a little invasive, but reaches people where they arent currently overexposed or bombarded with sales or marketing messages.

Manychat is probably my favorite Facebook Chat Bot Messaging platform, and the most common. That’s who I use as well. Here is an article talking about getting started with Manychat and how to use it.

Facebook chatbot automation

You can personalize these chats, setup ongoing messaging campaigns, create dynamic responses, and much much more with chatbots!

5. Content Optimization in 2020

Sorry if this topic sounds so basic or straight forward. It was actually meant to be generalized since the point I’m going to make is about NOT making content generalized. 

If you run a smaller business, then you need to represent it. People prefer to engage with other humans, not businesses. That’s probably why a majority of small businesses don’t get as good of engagement on their business social accounts as they do on their personal social accounts, myself included. 

Content should become increasingly platform-specific, especially in the editing. I know first-hand that it’s nearly impossible to constantly create, edit, and publish content. I mean c’mon, I haven’t posted an article or vlog in weeks. Yet, we don’t need to post more content. Albeit, it helps. Yet, we need to do a better job crafting and editing longer-form content to be better suited for certain platforms.

For example, with this video and article, I’m going to cut it up different ways so that I can use it on various platforms.

  • Facebook = Meant for more personal and mid-length content for consumption and virality. Include and use all their features like tagging, locations, groups, emotions and more. Be relatable and not salesy. 
  • Instagram = Shorter form content and image based. Make sure to tag others, use hashtags, start an engagement group, post to stories, and use the IGTV. Keep videos shorter, make them personal, dont sell.
  • YouTube = Better for long form content videos that are information or educational. Start a community and get involved with groups and other bloggers or vloggers. Doesnt need as much editing but thumbnails do matter.
  • Twitter = Extremely short form content. More about listening, engaging, sharing and commenting. Get other people involved in the conversation who care and would relate to the content.

I definitely suggest hiring a content marketer who can do video editing, graphic design, and social media management —- or one of each. You can also hire people from places like Fiverr for a fraction of the cost.

Hire a marketer online

6. YouTube In 2020

YouTube is really taking off. YouTube has replaced TV, even though they have a YouTube TV, so I guess they really might replace TV.

YouTube has become the radio and the television. People (like myself) now consume YouTube for various reasons and in various ways.

  1. Educational content (training, how to)
  2. Information (learning and knowledge)
  3. Entertainment (escape, excite, laugh)
  4. Relax (listen, no need to watch, background noise)
  5. Engage (develop communities and encourage others)

Advertising on YouTube has grown tremendously as well.  Here are some YouTube growth statistics from Oberlo

  • 2 billion monthly active users
  • 79% of US has YouTube account
  • 2nd largest social network
  • Every day 1 Billion hours are watched
  • 62% of businesses use YouTube
  • 70% consumed from mobile

Right now advertising on YouTube is still a little complex, but it’s getting easier. You can literally have your ad (video) play in front of, on top of, or beside, a majority of videos online — and YOU CAN PICK the video. Just imagine the level of targeting and detail if you know what your target market likes to watch online.

The best thing is, pre-roll YouTube videos cant be skipped right away, unlike most ads online, especially regarding video.

Take advantage of YouTube ads before its too expensive.

Youtube monthly active users

7. TikTok in 2020 in 2020

New to TikTok? Don’t worry, we all are!

This new social media platform is taking the world by storm. According to Wikipedia, TikTok is a video-sharing social networking service owned by ByteDance, a Beijing-based company founded in 2012 by Zhang Yiming. It is used to create short lip-sync, comedy, and talent videos. The app was launched in 2017 for iOS and Android for markets outside of China. ByteDance bought Musical.ly and merged it with another social platform to create this social media mogul. 

By the numbers on TikTok … 

TikTok is available in over 150 countries, has over 1 billion users, and has been downloaded over 123 million times in the United States alone. If your brand’s target audience includes anyone between the age of 13 and 30, you should be in TikTok right now.

Okay. What does this mean for your business? As mentioned above, if you have a younger target market, especially one that is national or international, then you need to start thinking about how TikTok can help grow your brand and how to reach these customers. 

Right now TikTok is generating a lot of hype, as well as user and ad revenue growth, but the ad market here is still uncharted territory. People have no idea how to use it to advertise. I think branding and social virality is the play. Similar to how new rappers are emerging on TikTok is how you should promote your brand. Pay younger TikTok influencers to do a fun dance or video related to using your brand or product.

Tiktok in 2020

8. Educational Products and Courses in 2020

If you’re like me, a digital marketer, then I’m sure you’ve been bombarded with ads on Facebook, Instagram, and YouTube, with ads selling digital marketing courses or how to start a marketing agency.

Weird though. I’m creating my own course AND I already own a digital agency. Either bad targeting on their part, or maybe there are plenty of suckers out there.

Don’t get me wrong. Education is the key. Some of these courses might even be helpful. However, a lot of them are bad and misleading, from what I’ve read online. Here is a recent article on Medium talking about the scams that are online courses. Many of these people are using ClickFunnels combined with Instagram Ads and remarketing.

Yet, in the midst of this tempestuous market, there are a few key reasons why they are still the future.

According to Research and Markets, the global online education market is projected to witness a compound annual growth rate of 10.26% during the forecast period to reach a total market size of US $286.62 billion by 2023, increasing from US $159.52 billion in 2017. Platforms that facilitate learning through gaming are gaining popularity.

Here are those who are winning from this growth:

  • Ad platforms
    • Google (YouTube), Facebook (Instagram), and others
  • Course Software
    • Teachable, Skillshare, Kajabi, and others.
  • Entrepreneurs
    • Those creating the courses and content.

Here are those who are losing from the online education boom.

I’m coming out with a course on Local SEO for Small Businesses. If you want to sign up early just send me an email to mac@needmomentum.com.

9. Voice Search in 2020

Have you used Siri, Google, Amazon, or any voice search in the last week? What about the last 24 hours? I have. Personally, I owe an iPhone and personal Apple products. In my bathroom, I have a Google Home that I use daily, and at work, I have an Amazon Echo that uses Alexa for me to play music and order products.

Here are some voice search statistics from Quora Creative that might intrigue you … or scare you. And yes, our technology is listening!

  1. The Echo Dot was crowned as the best-selling product on Amazon in the 2018 holiday season.
  2. Grocery shopping accounts for more than 20% of voice-based orders
  3. Voice-based shopping is expected to jump to $40 billion in 2022
  4. By 2024, the global voice-based smart speaker market could be worth $30 billion.
  5. 60% of smartphone users have tried voice search at least once in the past 12 months.
  6. 55% of teenagers are using voice search daily basis.
  7. In terms of accuracy, Google Home is the winner so far by answering 81% of the queries correctly, on average.
  8. Top 3 common keywords in voice search phrases are “how”, what” and “best”.

So why does this matter for you and your small business? I can think of a few key reasons.

  1. Google Search
    1. Google will be implementing voice search and response ads giving local service based queries and auto dialing in the upcoming months and years. I can basically guarantee it. 
    2. Read this SearchEngineJournal article about 4 ways to prepare for voice search advertising.
  2. Amazon Alexa
    1. Amazon will similarly implement voice search product recommendations and sponsored Amazon Prime products and voice command purchases at premium prices. This will be game changing. 
    2. This is already happening and here is an article from Forbes from over a year ago that talks about it in detail.
  3. Apple Siri 
    1. Siri will be providing voice search advertising for local search among other things similar to Google. They will probably partner with large retail brands for this distribution.
    2. LocalMarketingInstitute talks about the voice of local voice search with Siri in this article.

Main takeaway here is this — You will eventually be spending paid advertising dollars on local voice search, but the goal is to not have to. The goal is to be the primary brand or local provider that’s trusted and approved by these major voice recognition and response companies. Be the best and optimize your products or service to be the premier option.

Voice search in 2020

10. AI Marketing in 2020

AI does stand for artificial intelligence. No, not aliens. But close enough it seems, right?

AI kinda freaks me out. I don’t need automation doing everything for me, but it could definitely help with marketing. 

Here are some key areas or points of emphasis for how automated intelligence or artificial intelligence could be used in business and marketing.

  • Personalized content 
  • Syndication
  • Chatbots
  • Bidding
  • Google SERP

This article by content marketing Institute talks about 8 different ways marketers use artificial intelligence in their digital marketing.

Here is one prime example:

Intelligent email content curation

Your team often spends hours compiling and scheduling weekly emails to multiple customer segments. Even with smart subscriber segmentation, you can’t deliver a personalized email to every single customer. Yet, a 2016 study by Demand Metric found that 80% of marketers say personalized content is more effective than “unpersonalized” content.

That’s when artificial intelligence enters the game. Algorithms can map a subscriber’s website experience and email browsing data to understand all the individual’s interactions with your content. This knowledge allows the algorithm to identify hyper-contextual content to create one-on-one personalized emails.

Dynamic emails can be compiled based on:

  • Previous website interactions
  • Previously read blog articles and content
  • Time spent on a page
  • Wish list
  • Most popular content at the time
  • Interest of similar visitors
  • Previous interactions with branded emails

Instead of me going into detail here, I suggest you read the article above.

The main point I’d like to make is that content and marketing needs to be more synonymous and seamless. People should receive custom-tailored content and website to what they want. Marketers should also be able to rely more on automated marketing, bidding, and interactions with customers. Manual work is overrated anyway, right?

11. Virtual Technology in 2020

Okay. So this one is a bit further out, but people have been talking about it for years. 

The immersion of virtual technology like VR headset, virtual staging for real estate, and virtual gaming have been a hot yet debated topic for more than 10 years. Many companies have come and gone due to a lack of funding, and running out of money, mostly because the concept hasn’t seen mass-market adoption. This is mostly due to the reality that virtual reality is not yet necessary and is simply a novelty. 

No, I dont need to virtually hike the Himalayas. It would be cool and all, but videos and pictures of others still works for now.

Nevertheless, this is still going and set to grow significantly in the next few years. Why, because the technology is improving as well as the use cases for the technology. For example, it’s becoming increasingly popular to use or create 3D tours and real estate staging videos that showcase newly designed structures or architectural renderings. My friends over at DesignBlendz are leading the market around Philadelphia when it comes to real estate virtual renderings simply because they see a consumer and commercial demand for that particular offering. 

For the most part, technology follows the money which follows the market. It’s gradual. It’s only on rare occasions where savants like Steve Jobs or Elon Musk create something that doesn’t necessarily have direct consumer demand. 

According to this Forbes article and a report from Futuresource Consulting, the future of VR is bright. Worldwide, VR market volume is expected to reach 98.4 million sales by 2023, generating an installed base of 168 million units with a worldwide population penetration of 2%. Growth is forecast across all regions and countries, with China leading the way.

At Momentum Digital we actually over virtual tours as partners with Google and Matterport. Our customers tend to typically be small businesses or restaurants, or real estate related. These provide massive value to their potential customers by allowing us to customize an in-depth 3D experience of the business or space for their customers to preview conveniently from the comfort of their home or their smart device before making a buying decision.

Here is a video that showcases some of our virtual tour technology and process.


12. Marketing Automation in 2020

Last but not least, marketing automation. 

What is marketing automation? Well, simply put, it’s a way to automate a lot of your marketing actions so that you don’t have to manually make changes and updates.

I’m not great at this, but that’s what software is for, so that it can do the dirty work for example.

A prime reference to this would be using automated sequence marketing using a platform like Zapier, which connects software for automating purposes, to maybe connect a new lead to email marketing sequences, adding that lead to a spreadsheet, and then sending a text.

In June of last year I created a blog and video talking about How to setup an automated marketing campaign using Mailchimp, where I incorporate Slack and Zapier. This is one small and easy example as to the power of automation.

I strongly recommend connected software integrations for marketing automation with a tool like Zapier, but there are others as well, such as Automate.io, ActiveCampaign, and Hubspot. This is a key digital marketing trend I see more and more often.

Antoher example of marketing automation I use is with my one company, Phone Repair Philly, where I connect new leads into marketing automation from Facebook Lead forms. I set up these “Zaps” that when a new FB lead comes in they are automatically added to this drip campaign.

Zapier as a marketing automation tool

As you can see the new lead does the following … 

  1. Facebook lead form
  2. Added to Google spreadsheet
  3. Added to Mailchimp list
  4. Sent asn SMS
  5. Sent an email
  6. Message to my slack
  7. Delays
  8. Send Email
  9. Send reminder SMS

This could go on and on. There is no limit to the number of actions and software you can use here, but you do have to pay for a premium plan that will get you an allotted amount of zaps and tasks.

This can be a gamechanger for your business if you can figure this out.


Just to recap, here are the 12 Digital Marketing Trends for 2020 that we just covered.

  • Integrated Digital Marketing
  • Simplicity
  • Local SEO
  • Facebook Chat
  • Content Optimization
  • YouTube
  • TikTok
  • Education
  • Voice Search
  • AI Marketing 
  • Virtual Technology
  • Automation

Thank you for reading. I hope this gives you some marketing insight and strategy moving forward in 2020 having read about these 12 Digital Marketing Trends for 2020.

If you have any questions you can email me at mac@needmomentum.com or connect with me on social media!

Thanks so much and good luck this year!

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