gmb updates

October 16, 2025

Are Google Business Profile Posts Still Worth It in 2026?

Google Business Profile Posts

Do Google Business Profile Posts still matter? Yes, and here's why!

I still use Google all the time, don’t you? Despite the rise of AI and ChatGPT, I still default to Google, especially for local searches. For example, have you ever searched for a local coffee shop and found everything you needed; photos, hours, and reviews. You probably didn’t even click on a website.

So, in my opinion, a well-maintained Google Business Profile (GBP) can sometimes work better than a website.

Local SEO is always changing and evolving. In 2026, 40% of local searches show AI overviews (according to a recent study, which give users summaries from online sources, especially GBP posts). That means, before someone even visits your website, your business will be viewed and potentially contacted.

AI-powered search is changing how people find and choose local businesses. So, are GBP posts still worth the effort in 2026?

In this post, we’ll break down what’s changed, what’s working, and answer this question.

Let’s dive in.

In this blog, we will discuss how Google Business Profile Posts are still vital to overall Local SEO and small business success.

The Evolution of Google Profile Posts

In the early days of Google Business Profile, it was pretty basic, just for quick updates or announcements. They worked like a local maps billboard. There wasnt much you could post or change.

Just a few years after those simple GBP posts, we now have posts that are dynamic and AI-aware. Also built for engagement.

We used to send a message to potential customers, but now, we’re having a conversation with Google’s algorithms.

Here’s what’s changed in GBP:

  • Photo likes
  • Story-style post formats
  • New CTA buttons like Book, Order Online, Call Now\
  • Adding short-form video

Those simple updates now work like mini landing pages.

Google Posts now work for AI results:

  • Content pulled directly into AI Overviews
  • Relevance prioritized over proximity
  • More weight given to active, updated profiles

For example, a bakery with great posts might show up over one that’s just around the corner.

Google Maps has evolved, too. Posts now show up as:

  • Scrollable cards in Maps results
  • Auto-highlighted during local events or peak hours
  • Mobile-optimized previews with rich visuals

And for businesses like restaurants, bars, or local venues, there’s the new What’s Happening feature. It’s rolling out in the U.S., UK, Canada, Australia, and New Zealand. We think it’s a game changer due to:

  • Real-time event promotions
  • Social media syncing
  • Increased visibility during weekends and holidays

So yes, the GBP Posts are really valuable in how people find and choose businesses in their neighborhood.

gbp posts

The Value of Google Business Profile Posts in 2026

Back to our first question: are GBP posts still worth it, especially in 2026’s AI-heavy search world?

The short answer is yes. These local digital updates can help your business in a number of ways.

Hyper-Local Visibility & Discovery

In a world of “zero-click searches,” you get what you need right on the search page. An active GBP profile means:

    • Front-row seat in Local Pack and Knowledge Panel
    • Included in AI Overviews
    • Preferred by Google’s system over stale or inactive listings

Customer Engagement That Feels Human

Interaction, not just information, is what users want, and GBP posts are a smart way to give the viewer what they need.

Posts make your business feel local, real, and approachable. People like to buy from people, flesh and blood, not faceless listings.

Organic Traffic & Conversions Without the Price Tag

Paid ads do work, sure, but GBP posts? They’re free, and they work with intent. Someone searching “best vegan bakery near me open now” is ready to act. A good post turns that into a sale, a silent salesperson who never takes a day off. Its like posting to social media, but getting people to take action from Google Local search results to help convince them.

Trust, Credibility & Local Reputation

Regular posting sends a signal that gives you an edge in this oversaturated ecosystem: We’re open. We care. We’re active. What’s the result? Credibility!

Trust is earned in drops and lost in buckets. GBP posts are those drops! Continual updates and posts to your GBP help your overall Local SEO rankings to overcome competitors not staying up to date.

Navigating Challenges of GBP

Creating solid, consistent posts takes time. So you might need a small team, or digital marketing agency 😉 

  • Planning a content calendar
  • Creating visual assets
  • Responding to user interactions (likes, comments, Q&A)

But skipping posts altogether? That’s like letting your shop window gather dust!

Quality Over Quantity, Always

Low-quality posts, like blurry photos, generic text, and outdated promos, backfire. After all, Google’s AI can’t be easily fooled. 

  • Poor content means bad AI summaries
  • Users are quick to judge based on visual appeal

Posting just to post still helps, but not a ton.

No Direct SEO Boost, Indirect Wins Matter

FACT: Google Business Profile posts don’t directly improve your search rankings. Then, what’s their role? Fueling the fire:

  • Increased engagement = stronger visibility signals
  • Click-throughs, likes, and interaction data still count
  • Good posts keep users on your profile longer

Like seasoning a dish, it may not be the main ingredient, but it can improve or ruin the flavor.

social media profile on google business gmb how to
Tracking GBP & Algorithm Shifts

You might have noticed a sudden drop in post impressions. A bug? A Core Update side effect? A bit of both, probably.

Pro tip: Don’t panic. Track long-term performance, and be ready to adjust.

Staying Within Google’s Guidelines

Google’s rulebook is clear. At the same time, it’s easy to overlook the instructions. A few small missteps = posts filtered, or worse, penalized!

Examples:

  • No phone numbers or links in post text
  • Keyword stuffing or misleading CTAs
  • The solution? Clear promotions, relevant, and local. 

Remember: if it feels spammy, it probably is.

2026 Best Practices for Maximizing GBP Post ROI

How do I make sure these posts move the needle? You might be wondering. 

Good question. The short answer is that having a strategy is the key here. It is what separates the amateurs from the pros.

Build Around Strategic Content Pillars

Don’t wing it. You need content that connects with potential customers’ needs and local search behavior. These items can help a lot:

  • Local news or quick updates
  • Limited-time offers and sales
  • Upcoming events or holiday hours
  • Product or service spotlights
  • Customer FAQs or mini Q&As
  • Behind-the-scenes moments or short-form video clips

Tip: Think like a customer. “What would I want to know before visiting this place?”

Make It Visual & Mobile-Ready

In 2026, mobile rules. In fact, over 64% of all web traffic now comes from smartphones and other mobile devices. Most people scroll right past low-quality posts. The good news? A little effort goes a long way. How? Add these and make the posts scroll-stopping:

  • 1080 x 1080px high-res images
    • no text overlays if possible
  • 30-second vertical videos
    • sound optional, visuals matter
  • Clean, uncluttered framing
  • Use tools like Google’s Product Studio

Post with Purpose and Timing

Consistency wins. More isn’t always better.

Here are a few simple but effective tips.

  • 1–2 posts per week  
  • Retail or seasonal services? Post more often
  • Time posts to match peak activity
    • Weekends, lunch hours, or before holidays
  • Schedule in advance, but leave room for spontaneous, timely content

Write for Both Humans and AI

Everybody loves clarity…. Google’s AI is no exception. Concise and purposeful is the goal here, these two adjectives should apply to your posts.

  • 150–300 characters is the sweet spot
  • Include relevant local keywords naturally
    • (e.g., “Toronto vegan bakery”).
  • Avoid jargon or vague phrases
  • Double-check your business info (hours, services, links)

Track What Works (And What Doesn’t)

Nobody drives blindfolded, right? You don’t know what’s working until you crash. Tracking is a vital part of driving. The solution?  

  • Add UTM tags to your links. You can see clicks and conversions.
  • Use GBP Insights to track views, actions, and clicks
  • Check if AI Overviews are showing your content (a big deal)

Avoid Common Pitfalls

Even the best strategy can fall flat if you break the rules or overdo it.

  • No hashtags 
  • No keyword stuffing 
  • No phone numbers or URLs in the post text
  • No salesy language

Bottom Line

In 2026, having digital visibility locally is about who shows up with relevance, clarity, and consistency. Google Business Profile posts help you do exactly that.

Posts provide a way to guide high-intent customers to your doorstep.

In an AI-first, mobile-first world, don’t leave this tool sitting on the shelf. Use it. Sharpen it. Make it part of your weekly rhythm. 

Need help building a GBP strategy that actually works? Contact us, we’ll help you make every post count.

The Benefits of hiring a Marketing Agency like Momentum Digital will help you achieve your marketing goals and attract new customers.

Schedule a free demo to see how we can help you today!

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Email = hi@needmomentum.com

Phone = (215) 876-2954

By Mac
April 27, 2020

Local SEO Optimizations for 2020

In order to manage and optimize your businesses’ Local SEO, you want to focus on using platforms such as Google My Business, citation networks and your business website.  This blog will mainly focus on Google My Business SEO Updates and other Local SEO Optimizations for 2020. This involves consistently posting content, interacting with customers, responding to reviews, and providing business updates, all on a regular basis.

Watch the video we posted below and Subscribe to our YouTube for more videos like this!

Key Local SEO Optimizations for 2020:

  • Download and use the “My Business” App by Google weekly
  • Schedule weekly and monthly reminds to post to GMB & Social Media
  • Create, Update or Syndicate high quality citations or directories
  • Share Custom Google Review Link & Collect Reviews
  • Post to Google My Business (Pictures, Updates, Offers, Products, etc)
  • Update your GMB Information, especially regarding the COVID Crisis
  • Turn on your Messaging in the App, and respond to all Questions.
  • Geo Tag & Label All Photos to Your GMB Account
  • Get A Virtual Tour Using a 360 Camera or Matterport 
  • Increased Your Domain Authority through social bookmarks, citations, directories, blog outlets, and cheap/easy credible sources.
  • Create Local Website Pages for each location you own/manage.
  • Add Local Schema Markup to your website
  • Create & Optimize Content for each local page and listing  — (Images, Photos, Video, Blogs)

 

If you follow these recommendations using this blog and video then you can drastically increase your business exposure and traffic on Google with Local SEO.

A lot of these Local SEO Optimizations for 2020 using Google My Business can be found in our previous Momentum Monday Marketing Blog talking about Major Google My Business Updates during the Coronavirus.

Let’s begin … 

To ensure that you are consistently managing and optimizing the local SEO of your business, first, you want to create a content calendar, either on Google or elsewhere. In your calendar, set up daily or weekly reminders that notify you of when to work on your business’s local SEO.

Once you have that setup, download the Google My Business app on your phone. Log into your accounts on the app. This gives you the ability to manage your GMB accounts anytime and anywhere. You can create a GMB for free, or claim your listing if its already on Google.

Inside the Google My Business app, navigate to the “Manage Locations” tab on the right sidebar. 

Select the location of the business that you want to manage. Be sure to do the same, along with each following step, for every other listed location that you want to optimize.

 

There are several things you want to do to optimize your business’s local SEO. In the Home tab of your Google My Business listing, find the “Get more reviews” box located on the left sidebar. This gives you the option to request reviews from your customers or clients. Google now offers a custom URL you can share with customers and clients. This link directs them to where they can leave you a review on Google.

 

This article from ReviewTrackers talks about creating and using the Custom Google Review Link.

 

To request more customer reviews, select the “Get more reviews” box. This will open up a link that you can share. When opened, it will redirect to your Google My Business page where people are able to fill out a review of your business.

 

Here is a screenshot of Momentum Digital’s Google Review Link. If you like this content please write us a review, and we can for you as well if you comment your Google Review link below!

Custom Google My Business Review Link

In addition to requesting customer reviews, you want to create a post on your page that informs people about the current state of your business during the COVID crisis. Learn more about 

 

To create a post, simply navigate to the “Create post” box on your GMB page.

 

Next, you want to make sure that you make new posts every week. Post detailed up-to-date content that keeps people informed about your business’s current events, offerings, promotions, products, and services. You have the useful option to share all of your posts on social media, increasing your GMB page exposure.

GMB Covid Post Update

Here you can see a screenshot of the GMB Post Update about COVID.

As with posts, you want to upload photos and videos on a gradual weekly basis. Adding a cover photo to your GMB page, provides a visual representation of your business to potential customers and clients. 

 

Likewise, having an up-to-date gallery of photos and videos of your business’s services, products, events, and offerings helps people see what you are providing. 

 

In addition to photos and videos, consider uploading a virtual tour of your business. 

 

A virtual tour gives people the ability to see the entire space of your business, which is incredibly useful if physical location is an important aspect of your business, such as with office spaces, retail stores, restaurants, and the like. Check out Momentum 360 when thinking about hiring a Virtual Tour Photographer.

Virtual Tour for Google My Business

 

We talk about this and other GMB Content Updates in a previous blog.

 

Google My Business also gives you the ability to interact with customers through messaging. 

Messaging works through the Google My Business app. 

 

When you turn on the option to receive messages, your customers will be able to send you questions and messages regarding your business. 

 

Currently, the Question and Messaging option is closed due to the COVID crisis. 

 

Fortunately, you are still able to interact with customers in other ways with your Google My Business account. One way is by responding to customer and client reviews. Responding to reviews is a great way to keep a dialogue with your customers while also gaining more feedback on your services.

 

Currently, reviews are closed due to the COVID crisis as well.

Limited Google My Business functionality due to COVID-19

This article by Google talks about the COVID updates and how they may affect your business.

 

You want to further manage your business’s local SEO by tracking its Google My Business analytics. Through the “Insights” tab, which you can find on the right sidebar, you are able to track the analytics and performances of each specific feature on your page such as searched queries used to find your page, page traffic based on customer location, phone calls, etc.

 

 

In addition to using Google My Business to optimize your business’s local SEO, you want to focus on using your business website. One important way to enhance your business’s local SEO is through enhancing its domain authority.

 

Additional Local SEO Updates for Your Website

 

One of the bigger issues to tackle with SEO involves increasing your website Domain Authority by being recognized as an authority site by Google. 

 

The higher domain authority a website has, the greater its credibility. Domain authority is the search engine ranking development and credibility score of a website.

 

To get your domain authority increased, your website needs consistent placement of quality backlinks. 

 

Backlinks are links to your website from other websites. It works this way, because Google sees this as a website having more credibility. Other quality websites must link to your website through articles, posts, or tags.

 

Learn more about easy backlinking strategies from this article by Ahrefs.

 

In addition to getting your website’s domain authority increased, you want to add pages to your website specified for each location of your business. 

 

The location page should be linked out from your Google My Business page under the website listing. This should be done for every location GMB listing.

 

Each service, product, and location your business offers needs to have its own web page, with metadata and content explaining that page — therefore giving the page (the product, service, or location) the SEO it deserves to rank.

 

The final thing you want to do for your website, is add a local schema markup for each location page. You can have your website developer add local schema markups, or follow this tutorial by The HOTH.

 

Local Schema markup

Some final SEO techniques for 2020 involve social content and social bookmarking.

 

Ideally all small or local businesses want to take advantage of social bookmarking by creating profiles with your business information and a backlink to your website from other social sites. These don’t always necessarily give backlink domain authority credit, but they do send social signals to Google to help increase your credibility online to rank higher for SEO.

 

This article by Brandwatch talks about the Top 10 Social Bookmarks to use.

 

You want to make sure you are also using platforms such as Facebook, Yelp, and Bing.

 

Using Facebook, you are able to tag each local location of your business throughout posts. On your business’s Facebook page, tag the local location throughout your posts to give a local presence to them.

 

Likewise, make sure you’re maintaining your Facebook and Yelp pages just as you would your Google My Business page. Make consistent new posts and media content, get and respond to reviews, interact with your audience, and tag your business locations.

 

Thanks for reading our latest Momentum Monday Marketing Blog about Local SEO Optimizations for 2020! Comment below if you have anything you would suggest or like us to add next time!

 

Written by SEO Expert & Ex-Googler Mac Frederick

mac@needmomentum.com

By Mac
April 20, 2020

Major Google My Business Updates During the Coronavirus!

As you probably know, due to the current COVID-19 pandemic, many non-essential businesses such as restaurants, bars, and gyms have been temporarily closed. Below we will talk about the Major Google My Business Updates during the Coronavirus!

Google My Business Updates During the Coronavirus

 

Essential businesses that provide services and resources like grocery stores, convenient stores, banks, and supply shops remain open. 

 

Fortunately, we’re still open here at Momentum, operating daily under normal hours.

 

As a result of the change in business closures, Google My Business has mandated accounts to update their current business information. I would personally consider these changes to be Major Google My Business Updates during the Coronavirus.

 

When you log into your Google My Business account, you will find that it is currently facing limited functionality due to a lack of resources as a result of COVID. The limited functionality is causing delays and affecting specific account features & listings such as:

  • Your Business Hours of Operation
  • Your Business Reviews
  • GMB Question & Messaging

 

 

Continue reading below, or view the video above, to further find out about the Google My Business changes. You can also refer to this article by Business 2 Community talking about these GMB updates in detail.

 

Here are some of the updates to GMB due to the Coronavirus and How to Implement them!

 

Once you log into GMB, under the “Info” tab, you can update the current availability of your business. This includes your new business hours, as well as whether your business is temporarily closed or not.

 

To edit your business hours, scroll down to your listed hours and select the pencil icon located to the right of it. 

 

Likewise, you can add new hours by scrolling down to “Add special hours” and selecting the pencil icon to the right of it.

 

To mark your business as temporarily closed, you must select the “Info” tab from the top-left menu. Then, scroll down to “Close this business on Google”. There will be three listed options. Finally, select the option “mark as temporarily closed.”

 

Update GMB hours

 

Other account updates such as your business address, type, phone number, etc., can still be revised and updated, but the changes will take a longer time to publish. Since Google My Business is facing limited functionality and resources, changes to your account information may take a few days or weeks to publish.

 

Next, the Question & Messaging feature, which has allowed customers to directly message you with questions about your business, has apparently been shut down. I also run a few retail electronics shops, and my messaging from customers has been drastically reduced, but still available. The Q&A feature hasn’t been enabled for months though. I think GMB stopped allowing this feature from it’s BETA program for certain businesses.

 

So, yes, we’re still receiving messages from customers on our end, but we are not getting questions anymore (it’s been this way for a few months). This could possibly be because we’re an essential business, but the reason isn’t entirely clear to us.

 

Like the Question & Messaging feature, business reviews have been suspended. While you can still ask for reviews from your customers, Google will not be publishing any new reviews at this time. Please be patient on this, as the reviews you received might still post, and might even give you options to review them before they are confirmed. Time will tell.

 

Following these changes and delays, Google has added a new feature which allows you to post a business update specifically regarding COVID-19. 

GMB COVID Post Feature

 

To do this, navigate to “Create post”. You will find the option to write a “COVID-19 Update”. 

 

You can let your customers know what services you’re specifically providing during this time, or what services you’re limiting or restricting.

This post will show up under your Google My Business listing!

 

This is just a quick list recap of the Major Google My Business Updates during the Coronavirus.

 

  1. Hours of Operation
  2. Business Information Updates 
  3. Questions & Messaging
  4. Reviews
  5. COVID Update Post
  6. Other Issues & Delays

 

Finally, with many things at a stand-still, we truly recommend that you prioritize your business local SEO. Enhance your internet marketing strategies, build your business SEO, really work your business on the backend, so when everything gets back to normal you’re still prospering. 

 

Google has also offered over $340 million in Google Ads to all small businesses in response to the pandemic. Take advantage of it and start promoting your business with Google Ads.

 

Thanks, and Happy Monday!

By Mac
July 15, 2019

Google My Business Local SEO Updates (2019)

In this week’s blog, learn about the latest Google My Business updates for Summer 2019 to help you boost your small business’ local SEO.

 

Welcome back to another Momentum Monday blog!

If you missed the Google My Business series we created in May, you may want to catch up before reading this blog. During the series, we recapped:

  1. How to Add a New User to Google My Business
  2. What is Google My Business?
  3. How to Create a Google My Business Account

Google My Business is an amazing platform that can help local small businesses gain exposure and new customers.

There have been some recent updates on the Google My Business platform for Summer 2019 that will help you improve your business’ local SEO.

Want to help your business get discovered by more people? Keep reading!

https://youtu.be/Js6O0XOkmeY

Read more to recap what Google My Business is, to learn about the new Google My Business updates for Summer 2019, and to learn how to get the most out of these updates for your business.

Google My Business: Recap

To recap: Google My Business is a local listing for your business. This listing that appears whenever someone either searches for your business directly or searches for businesses within a specific industry (for example – Movie Theaters).

To put this into perspective, when searching for “Digital Marketing Agencies near me” in Philadelphia, your search results will look something like this. This results page is referred to as the “Map Pack.”

 

The way that Google prioritizes content is: ads appear up at the top of the search (like the photo above) with the businesses that rank locally below. As you can see, those business’ Google My Business listing appears below the business’ name.

Google My Business is most useful on mobile, because a lot of people are searching for businesses either on-the-go or while traveling (for example – “Italian restaurants near me”). 

You can also expand upon the Map Pack by selecting “More Places,” located below the Map Pack results, which will redirect you to Google Maps. On the Google Maps page, other Google My Business listings will appear that fit the criteria. 

In order to rank and get to the top of the Map Pack results, it is important to optimize your Google My Business account. In order to optimize properly, you have to know some of the new updates for Google My Business in Summer 2019 and how to best utilize them.

Google My Business 2019 Updates

Recently, there have been a few different updates to the Google My Business platform. With these updates, Google is trying to make the platform more social and user friendly for their users. 

The major updates include:

Google My Business Logo

Cover Photo, Logo, and Short Names

Businesses now have the opportunity to brand themselves through their Google My Business listing. They can do this through:

  • Cover Photo – When searching on Mobile, your business’ cover photo will be the first thing potential customers will see. This new option allows the business to select their preferred image. 
  • Logo – This option allows you to set your business’ logo in your Google My Business listing. Businesses that have their core information completed (phone number, hours, emails, etc.) will have their logo displayed on the right-hand side of their profile.
  • Short Name – Similar to usernames for other social media websites, like Instagram and Twitter, the short name allows you to brand your business by selecting a “short,” memorable name.

Google My Business listing

Source: SERoundTable

Follow Feature

Just like any other social platform, there is now the option to follow a business’ GMB listing. The follow feature allows fans of your business to stay connected with all of the latest things involving your business.

When someone new follows your business, they will receive updates about your business in their “For You” tab.

Profile Views

This is a new add-on for Google My Business accounts. Profile Views are available for your business to view within the Insights tab.

Mobile App

Just like your Google My Business listing on your desktop/mobile browser, you can now view and edit your Google My Business listing through a mobile app. The only thing that is not available through the mobile app is the ability to see your followers.

Thinking about downloading the mobile app? Check out how it works below.

Google My Business app

How to Utilize the 2019 GMB Updates

Uploading Photos

To upload photos, first log in to your Google My Business listing either on the app or on your desktop.

To access your Google My Business account online, visit www.google.com/business/.

For this example, we will be optimizing our listing on the desktop. 

Once logged in, navigate to “Photo” in the toolbar on the left-hand side.

Once in the “Photo” page, you will see a lot of different options for photos for your Google My Business account. These options allow you to add photos by different sources such as By Owner, By Customer, 360, etc.

To add a new photo to your Google My Business account, select the blue “+” button in the upper right-hand corner of your screen.

If you already have the desired photo uploaded to your Google My Business account, you will see it populated below any videos that you already have on your profile.

The best size to use for a Cover Photo for your Google My Business account will be a photo that is 1080 x 608 pixels. For the Logo or Profile Image, the photo should be sized 250 x 250 pixels.

If you would like to create a photo of your own instead of taking a physical photo of your store/products/location, you can use a number of free graphic design tools. Our favorite platform for this is Canva.

You will see the words “Cover Photo” or “Logo” with a pencil icon populating over the uploaded images on your Google My Business account. To swap the photos out, simply click on the words to set a new cover or logo photo. 

These images will appear primarily on mobile. However, if you are searching for a specific business on desktop, the Google My Business listing will appear on the right-hand side of the screen with the cover image and logo (see below).

 

Pro Tip: If you are logged into your Google My Business account and search for your business’ name, you will be able to edit your GMB listing right there!

Your business on Google

Choosing a Short Name

This short name is just another way for your potential audience to find you. Now, instead of having to type in the full name of your business, your business can be found by searching for its short name.

Not only does this help with building your brand, but it will help you improve your SEO as well. Why? Because Google will begin to connect your business to the Short Name.

Sounds good – but how do you add it to your profile?

While on the homepage of your Google My Business listing, scroll down until you find the “Complete Your Profile” option. 

Within this box, you will see an “Add Profile Short Name” option.

Completing your listing

Once selected, Google will give you the option to choose your Short Name. This Short Name can be up to 22 characters long. Be careful with your selection – you can only change this up to 3 times per year.

Google My Business short name

Google will also give you suggestions for your Short Name. A word of advice – it could be helpful for your business to take what Google suggests because they are the ones making the connections for local SEO rankings.

Once you are done, select “Apply” and it will save your Short Name.

When this is completed, you will automatically be redirected to your Google My Business “Info” page. From here, you can add other important information about your business to your pages such as your business’ services, hours of operation, and more.

Accessing Profile Views

Google My Business offers a lot of valuable insight regarding your Google My Business account within the “Insights” tab.

Here, you can view things such as:

  • How customers find your business. Google My Business will let you know how your customers are finding your listing. In this section, customers will find you through:
    • Direct Searching – they are searching directly for your business
    • Discovery Searches – they find your business through searching for a business category, product or service.
    • Branded Searches – they find you through your brand or a brand related to yours

How customers find your business insights

  • Search Queries. This shows you what people search in order to find your business on Google.
  • Where customers find you. This option tells you exactly where the customer was when they found your business. This can either be:
    • View on Search or in a Google search
    • View on Map or while in Google Maps

This section will also tell you if they found your business on desktop or mobile.

  • Customer Actions. This section tells you if the potential customer took any action while on your Google My Business listing. The actions include:
    • Visiting your website
    • Requesting directions to your business
    • Calling your business

Google also segments this audience by desktop and mobile visits.

  • Direction Requests. This option will show you where a customer is – by zip code – when they request directions to your business.
  • Phone Calls. This section tells when and how often customers call your business through your Google My Business listing.
  • Photo Views. This will tell you how many times your photos were viewed.
  • Photo Quality. This section is based on how many photos you have uploaded to your Google My Business listing.
  • What Your Business is Known For. This section pulls from customer reviews to provide insight into your business.

Google My Business platform is set to revamp a lot of the insight features soon.

Our prediction: one of the things Google will start doing is showing a lot more of the search terms that people are using to find your business. This will be done so that Google can better assist you in creating posts and then advertising those posts through your GMB page.

Other Google My Business Updates

Besides these newest updates, Google My Business has also added a number of other things to their platform recently including:

  • Service Details and Prices – In this portion, Google allows you to create custom services, write out service details, and include service prices.
  • Messaging – This new feature adds a “Message” button to your Google My Business listing. This allows customers to message your business at any time. As a business owner, these new messages will appear in your GMB account or app. Google allows you to connect this messaging to a 3rd party app or even your cell phone number so that you can quickly respond to inquiries.
  • Virtual Tour Integration –Google now allows you to upload a virtual tour, or 360-degree photo, to your Google My Business account. This will allow potential customers to look at your space beforehand.
  • Create Posts –Like other social networks, Google My Business now allows you to create posts to add to your business listing.

How Can You Make the Most out of Google My Business?

One way your business can benefit from the Google My Business platform is by utilizing the Google My Business App. 

This app has made the GMB platform more comparable to other social media platforms like Facebook and Instagram. It also allows you to update, check on, and add to your Google My Business listing on the go.

Another thing you can do through Google My Business to gain more traction for your business is to create frequent posts.

Posting frequently – as you would on any other social media platform – gives your business more visibility. Posting more often also increases trust with your potential customers. Posts can be anything from events and pricing to showcasing a new product or service.

There you have it! You are now ready to apply the latest Google My Business updates to your Google My Business account.

Thanks for reading – let us know what you’d like us to write about next in the comments below!

 

By Devon
April 2, 2018

Google My Business Description Updates (2018)

Learn about the NEW Google My Business Description Updates for 2018

Google, once again, has made some serious changes. Watch this YouTube video below to find out more about this NEW Google My Business Description Update!

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By Mac
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“My name is Mac and I used to work for Google. Now I help small businesses grow online and rank higher on Google”